FAQ


Parent FAQ's

What if my children attend different schools or programs?

No problem at all! When you create a Healthy Hunger account you can add all your children to your account, even if they go to different schools. To add a student to your account please go to the “Settings” tab followed by “Add/Manage Student Profile”. Repeat this process to add multiple student profiles.

There are other organizations, teams, programs and dance studios that are also registered with Healthy Hunger. You can create a new profile for the same child and add them to other organizations using the same account. You can do so by logging into your account and clicking on the “Settings” tab followed by “Add/Manage Student profile”.

How Can I edit my order?

Orders can be edited any time before the cutoff date. The cutoff date is always 5 days before the lunch, unless otherwise instructed by your school. To edit your order, please click on the “My Orders” tab followed by “My Upcoming Orders” and then click on the ‘Edit’ button. If you cancel an item an automatic refund will go back to your method of payment within 7-10 business days.

How to cancel an order?

Orders can be edited any time before the cutoff date. The cutoff date is always 5 days before the lunch, unless otherwise instructed by your school. To cancel an order please click on the “My Orders” tab followed by “My Upcoming Orders” and then select the “Cancel & Refund” option. An automatic refund will be issued back to your method of payment within 7-10 business days.

Do I need to set up a new account each year?

You only have to create an account once with Healthy Hunger. That account will remain active each year. With the start of the new school year you will need to re-register your children by adding them back to your account and assigning them to their new grade and classroom. Multiple student profiles can be added to the account. Students can also attend different institutions all under one account.

My Child changed classroom/School?

You can edit your child’s information at any time by clicking on the ‘Settings’ tab followed by ‘Add/Manage Student Profiles’ and then selecting the correct classroom from the dropdown selection under ‘Grade’. If your child has changed schools, you will need to click on the ‘Delete Student’ button.Then you can re-register the student to their new school.

How do I print or view my receipts?

You can view your receipts by clicking on the ‘My Orders’ tab followed by ‘My Payment History’ and then ‘View report’.

What is the cut- off date? Why?

The cut-off date is always 5 days before the ‘Fun lunch’ or ‘Event’. For example, if the fun lunch is scheduled for September 15 th , you will need to have your orders placed by September 10 th .

We are not able to make any changes to the order information after the cut-off date has passed and the restaurant has downloaded it from our site.

Part of our agreement with our vendors is that we do not make any changes to the order information after they receive the final order. Including adding a late order or cancelling an order.

What if my child is sick?

We do understand that you can not plan for this unfortunate circumstance. You are welcome to contact your school and make arrangements to pick up the order or it can be donated to another child.

My children go to 2 different schools, why are there Fun lunches on different dates or with different vendors?

Each school has a unique Fun Lunch Program. The order forms are created by your school’s volunteer lunch coordinator or parent council. They are responsible for selecting the vendors, menu options, pricing and dates.

There is a large selection of vendors available for the school lunch program, however it is up to your school to decide on which vendors they would like to offer for fun lunches.

Are there Healthier Vendor options?

There are many vendors registered with Healthy Hunger and there are certainly some very healthy options to choose from. Your school’s lunch coordinator or parent council decides which restaurants will be offered and the menu options available on the order forms. You are welcome to share any concerns or suggestions with us and we will pass your feedback along to the school.

Are there any fees when I order online?

Yes, there is a payment processing fee added to your order when you pay online. $0.30 + 3% of the total is charged every time a transaction is processed online using Visa, MasterCard, or INTERAC Online. Typically, these fees are paid by the merchant accepting payments. However, due to the low dollar value and high volume of orders associated with School Fun Lunches it is not feasible for your school or the restaurant to cover these costs. You will NOT be charged any taxes (GST/HST) for your orders.

Your school is aware of this and most schools will try to post several orders in advance so that the parents can place several orders on one transaction limiting the cost of fees.